Yes, I attended this meeting (WebRTC meetup in Boston) and liked Richard’s talk a lot!

Art,

Thanks for these observations. For me, talking to Matt and Richard was about understanding their decision making in the technology stack selection – I found it fascinating.

Glad to see voice interactions becoming part of ongoing, contextual, multimodal “conversations,” rather than isolated person-to-person phone calls. I made mention of Talko in my recent writeup of persistent multimodal “conversations’ that Unify’s “Circuit” and Cisco’s “Project Squared” are promoting. More nails in the coffin of PSTN voice-only telephony!

What is also very obvious is that such capabilities can best be implemented as hosted “cloud” services, and we are (finally) starting to see the MSPs stepping up to the plate to offer such services to organizations of any size. (AT&T, Verizon, ComCast).

What we are also seeing is the convergence of unified interactions across all types of business end users including, internal users, external business partners, and consumers/customers. Not only can they all now directly access information through self-service applications, but can also flexibly “click-to-contact” people within the context of those applications. Needless to say, such contacts will exploit WebRTC or ORTC connectivity.